Terms and Conditions
This Website www.sprutha.com is independently owned and operated by Sprutha Impex Pvt. Ltd., an India based company incorporated under the Indian Companies Act of 1956. The Website features logos, trademarks, trade names, slogans and other indicia of origin that are the registered trademarks of Sprutha Impex Pvt. Ltd.. (“Sprutha”) The arrangement between Sprutha Impex Pvt. Ltd. is on arms’ length principal to principal basis and Sprutha Impex Pvt. Ltd. is not an agent or partner of Sprutha Impex Pvt. Ltd.
Your use of this Website confirms your agreement to follow these rules and to be bound by them. Sprutha Impex Pvt. Ltd. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are modified.
By electronically accepting this Agreement, you confirm your acceptance and it would be accepted as would a written agreement with your signature. You accept all the terms and conditions as follows:
THIS AGREEMENT is between Sprutha Impex Pvt. Ltd. a company incorporated under the Indian Companies Act, 1956 and having its registered (SB -02,03,04), 2nd Floor, Highland Corporate Center, Kapurbawdi Junction,Thane West – 400607 (hereinafter called “Sprutha Impex Pvt. Ltd.” ) which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the Website and websites operated by Sprutha Impex Pvt. Ltd. as a website visitor or as a person intending to make a purchase or actually making a purchase through this Website.
Sprutha Impex Pvt. Ltd. is in the business of (i) creating internet retail platforms that enable retailers and internet businesses to sell products & services directly to consumers; and (ii) operating internet retail businesses and online platforms, as an online distributor for various brands and companies operating in India and abroad. In no event shall Sprutha Impex Pvt. Ltd. be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Sprutha Impex Pvt. Ltd. shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.
Sprutha Impex Pvt. Ltd. will not be responsible for any liability arising out of the conduct of its employees, associates, contractors, and suppliers that may cause any financial or other loss to you.
Sprutha Impex Pvt. Ltd. operates the Website and intellectual property rights, and ownership and proprietary rights in the Website and its contents are owned by Sprutha. No part of the Website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this site do not transfer any of the intellectual property related to the products and services, their design or concepts to you.
This Website may contain hyperlinks to websites operated by parties other than Sprutha Impex Pvt. Ltd.. Such hyperlinks are provided for your reference only. Sprutha Impex Pvt. Ltd. does not control such websites and is not responsible for their contents. Sprutha Impex Pvt. Ltd.’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
In no event shall Sprutha Impex Pvt. Ltd. be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Sprutha Impex Pvt. Ltd. shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.
Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Sprutha Impex Pvt. Ltd. will not be responsible for your actions. Furthermore, you agree to defend, indemnify and hold Sprutha Impex Pvt. Ltd. harmless from and against any and all claims, damages, costs and expenses, including advocate’s fees, arising from and related to your access and use of the Website. Sprutha Impex Pvt. Ltd. shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.
Sprutha Impex Pvt. Ltd. is a channel for sales and as such aims to make information about products and services accurate. However, should there be any unintentional errors relating to the product, pricing, availability, shipping and product supply, Sprutha Impex Pvt. Ltd. will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.
Sprutha Impex Pvt. Ltd. is solely a channel for sale of beauty and cosmetic products that are manufactured by Sprutha Impex Pvt. Ltd.Sprutha Impex Pvt. Ltd. is not responsible for any consequences that arise from the use of these beauty and cosmetic products. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various beauty and cosmetic products that may be sold, and are solely responsible for the consequences of the use of these beauty and cosmetic products.
You further acknowledge that Sprutha Impex Pvt. Ltd. will not be responsible or liable to comply with any warranties for the beauty and cosmetic products supplied to the consumer upon placing of the order through this Website, over and above and in addition to the warranties provided under the applicable laws.
Information about the products and services sold by Sprutha Impex Pvt. Ltd. is provided to it by Sprutha Impex Pvt. Ltd. As such, Sprutha Impex Pvt. Ltd. takes this information at face value and publishes this without any further verification. As such, Sprutha Impex Pvt. Ltd. is not responsible for the accuracy or validity of this information.
The content of this Website and other websites operated by Sprutha Impex Pvt. Ltd. may contain materials that are created by suppliers, vendors and others who sell their products and services. If any of the material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the producer of the materials and Sprutha Impex Pvt. Ltd. will not be liable or responsible for any of the content. Any issues relating to this would need to be dealt with the original producer of the content and materials. To report any violation or concern, kindly send an e-mail to ‘firstname.lastname@example.org’.
Shipping of products will be done by the method indicated in the order. If for any reason, the products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.
The product color and actual size may vary from the visual representation of the Website.
You will be required to pay for the products ordered through the Website upon delivery of the products. Any order placed with Sprutha Impex Pvt. Ltd., cannot be canceled once it has been processed.
By virtue of your acceptance to this Agreement, you further acknowledge that Sprutha or SpruthaLLP.. are not parties to this Agreement, and therefore, neither they are privy to this Agreement, nor you are privy to the agreement between Sprutha Impex Pvt. Ltd. and Sprutha. This Agreement does not accord and in fact, you also disclaim any rights to bring any action against Sprutha Impex Pvt. Ltd. and/or Sprutha, based on or relying on any terms and conditions of this Agreement.
Sprutha Impex Pvt. Ltd. has the right to assign or transfer all or part of its rights or obligations under this Agreement without prior notification. This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Mumbai. In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action is taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Mumbai. The award of such arbitration shall be final and binding upon the Parties hereto.
All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand, or (ii) sent by pre-paid registered post, addressed to Sprutha Impex Pvt. Ltd., at the following address
Attn :(SB -02,03,04), 2nd Floor, Highland Corporate Center, Kapurbawdi Junction,
Thane West – 400607
Payment, Delivery& Returns
Thank you for visiting www.sprutha.com, an Online Store exclusively for Cosmetics & Beauty products.
This website www.sprutha.com is independently operated by Sprutha Impex Pvt. Ltd., an India based company incorporated under the Indian Companies Act of 1956.The brand Sprutha belong to the Sprutha Impex Pvt. Ltd.. and is being used on this site under a specific agreement. The policy is issued by Sprutha Impex Pvt. Ltd. which may be referred to by full name or as Sprutha or AHPPL or ‘We’ By placing an order on this site you are entering into a purchase/sale transaction solely with Sprutha. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer, and other payments are to be made to Sprutha Impex Pvt. Ltd.
Your credit card or debit card statements will reflect Sprutha Impex Pvt. Ltd. In the case of third party statements including bank and credit card statements, the merchant name may appear in an abbreviated format.
To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section, you will be asked for the address and other contact information as well as payment related information
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
The following modes of payments are available
- Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
- Visa Debit cards
- Net banking/Direct Debit payments from select banks in India.
A full list is available at the time of Check Out and prior to making payments for purchases
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this website in Indian Rupees. For international cards used on the site, the bank’s applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Out of Stock Situations
Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 5 to 8 business days for metro cities and 8 to 12 business days for non metros from receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday – Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order We are not responsible for damage of products after delivery.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person. Delivery Charges
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your original order, Please contact customer service within 48 hours of the delivery of the product along with images of the product received.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return/exchange authorization number and in unopened, saleable condition, otherwise the same will not take back.
Postage and charges for return of these will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale any opened or used products.
Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.